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How pokernes Handles Your Personal Information

Your account data — including identity details, payment activity through PayPal, Venmo, or Play+, and device behavior — is collected only to run your account and keep it secure.

PayPal & Venmo payment data protectedAccount data kept only as long as requiredYou can request your data anytimeCookies managed through your browser settingsState law compliance where applicable
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pokernes How pokernes Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply a layered approach to data security: encrypted transmission for all account and payment activity, access controls that limit internal staff to the data they need to do their job, and session monitoring that flags logins from unrecognized devices. Here is what that looks like in practice across four areas.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the mobile account flow performs. You can adjust or block non-essential cookies through your browser settings at any time without losing your account access.

Account Security

Logins from a new device prompt an additional verification step before access is granted. Your PayPal or Venmo payment data is never stored on our servers — we hold only the transaction reference returned by the payment processor.

Data Retention

We keep your account data for as long as your account is active and for a period afterward as required by applicable law. When that window closes, personal records are deleted or anonymized from our systems.

Your Rights and Requests

Depending on the state you are in, you may have the right to access a copy of your data, ask us to delete it, or restrict how we use it. Submit those requests through live chat or the email privacy channel and we will verify your identity before acting.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Request

If you want to review, update, or delete data tied to your account, you can reach our privacy team through any of the channels below. We aim to acknowledge data requests within a reasonable window and respond fully in line with applicable state requirements. For urgent account security concerns — such as a suspected unauthorized login — live chat gets you to a real person without waiting.

Live Chat Start a chat session directly from your account dashboard for account-level data questions or to flag unauthorized access activity on your profile.
Email Privacy Request Send a written data request — deletion, export, or correction — to our dedicated privacy address. Include your registered email so we can verify the account.
Account Settings Panel Many preferences — including communication opt-outs and cookie consent — are managed directly inside your account settings without needing to contact support.

Questions About Your Data on pokernes

These are the questions we hear most often about account data, payment privacy, and how to manage your personal information. If something is not covered here, live chat connects you directly to a support agent who handles account-level privacy matters.

We collect your name, email, date of birth, and a government-issued ID for identity verification. Device type and IP address are also logged to monitor for unauthorized access.

No. When you use PayPal or Venmo, we receive only a transaction reference number. Your login credentials and full payment account details stay with the payment processor, not with us.

Send a request through live chat or our email privacy channel with your registered email address. We verify your identity first, then provide a full data export in line with applicable state law.

Yes. Submit a deletion request through live chat or email. We will remove your personal records once we confirm your identity and satisfy any retention period required by law.

We do not sell or share your data with advertisers. Data is shared only with payment processors like PayPal or Play+ and with identity verification providers as needed to run your account.

Session cookies keep your login active; analytics cookies help us improve the mobile account flow. You can block or clear non-essential cookies in your browser settings without losing account access.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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