Reference

What You Agree To When You Open an Account

These terms set out the rules that apply to every pokernes account — from how you fund your wallet using PayPal, Venmo, or Play+ to how we handle disputes and account closures.

Applies to all US-eligible accountsCovers PayPal, Venmo and Play+ transactionsSubject to state law and eligible statesUpdated terms take effect on posted dateContact support to ask questions before accepting
pokernes What You Agree To When You Open an Account
HOW WE HANDLE YOUR ACCOUNT

Switch Between Devices Without Losing Account Status

Your pokernes account is tied to you, not your device. Whether you logged in on your phone during the NFL game last Sunday or you're coming back on a laptop now, your wallet balance, linked PayPal or Venmo, and account history carry across. We use session tokens to maintain continuity between browser and mobile without requiring you to log in again from scratch every time.

Data Retention

We retain account and transaction records as required by applicable state regulations. You can request a summary of your account data through the account settings page at any time.

Cookie Policy

We use cookies to keep your session active and remember your preferred payment method, like PayPal or Play+. You can manage cookie preferences from the footer settings link.

Account Security

Every login is protected by two-factor authentication sent to your registered phone number. If you suspect unauthorized access, lock your account from the security tab before contacting support.

Terms Change Requests

You cannot negotiate individual term changes, but you can request a plain-language explanation of any clause by emailing support with your account ID and the specific section reference.

TERMS QUESTIONS ANSWERED

Reach Us About Any Term You Want Clarified

If a clause feels unclear — whether it covers your PayPal withdrawal, your account status in your state, or what happens to your balance if an account is closed — our support team can walk you through it before you accept. We'd rather you ask than assume. Reach out through any of the channels below.

Team online

Live Chat

Open the chat window from any page inside your account. A support agent can clarify specific clauses, explain the identity verification step, or confirm state eligibility in real time.

Email Support

Send a detailed question to our support address listed in the Help section. For terms-related queries, include your account ID so we can pull up your specific situation quickly.

Help Center

Our Help Center covers the most common terms questions — PayPal withdrawal rules, account closure steps, and what triggers an identity check — with plain-language answers.

Common Questions About pokernes Terms and Conditions

These are the questions we hear most often when it comes to account terms. If yours isn't here, live chat is the fastest way to get a direct answer.

No. Access to pokernes depends on your state's laws. These terms apply only in states where the platform is legally available. Check eligibility for your state before opening an account.

Any balance in your account wallet at the time of closure is returned to the original payment method — PayPal, Venmo, or Play+ — after identity verification is confirmed. Processing timelines vary by method.

No. Accounts are personal and non-transferable. Sharing credentials or letting someone else operate your account is a violation of these terms and can result in immediate suspension.

We post a notice on the site when terms change, and the effective date updates at the top of this page. Continuing to use your account after that date means you have accepted the revised version.

Typically a government-issued photo ID and proof of address. The exact documents required appear in the withdrawal flow inside your account before you submit the request.

Yes. Email support with your account ID and the clause number or section heading you want explained. Our team will respond with a plain-language breakdown of that specific term.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.